Refund & Return Policy

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Here Are Some FAQs in Regards to our Return & Refund Policy:

1. How do I make an exchange/return?

2. What is the exchange/return period?

3. Do I have to pay for the shipping of my return?

4. May I return my products without contacting you?

5. When will I receive my exchange/refund?

6. How may I contact you?

Details as Below:

  1. How do I Make an Exchange/Return?

Easy: e-mail us at customerservice@braidsmen.com and let us know your order number. We will then provide you with instructions and a return address to ship your setback.

Kindly Reminder: All items must be returned in their original, factory condition, (unaltered, unworn, undamaged, and with tags attached with the original packaging) as we do not sell refurbished or previously owned products. All returned items will be inspected to see if you have the qualifications for an exchange/refund.

Note: we highly recommend shipping your set via a trackable shipping option, as that can greatly expedite the process.

  1. What is the Return/Refund Period?

We will provide the return/refund period within (30) days of the date that you receive your products if your returned items are in their original condition.

  1. Do I Have to Pay for the Shipping of My Return?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option because Daixi Dreadology will not be responsible for lost returns. Note: please indicate “Return, No Duties” on the package, otherwise the package may be returned to you.

  1. May I Return My Daixi DreadologyWithout Contacting You?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

  1. When Will I Receive My Return/Refund?

 

Return for Exchange

An exchange will be provided after we have received, inspected, and confirmed the returned item. Exchanged product will be shipped to you within 3 working days.

Return for Refund

A refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

Besides, if you just don’t want the item and want a refund, please also contact us within 15 days after you receive it, and you will be charged up to a 10% restocking fee. (this is withheld from refund)

  1. HowMayI Contact You?

You may contact us by e-mail at customerservice@braidsmen.com. We always guarantee a response within 24 hours and will be happy to help you!

If You Have Any Other Questions, Be Free to E-mail us at customerservice@braidsmen.com. We’re Here to Help!