Shipping Policy

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Thanks for visiting and shipping us at braids men. Please read carefully the following Shipping Policy before your order.

Shipping Processing Time

All orders are processed within 24 hours. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Affected by Covid-19, there will be some delays in the delivery. Customized orders may take longer. Please contact us to confirm the delivery time before your order.

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Prices

All the shipping prices are included in the product’s price. If you are in remote areas, please contact us to get the exact shipping cost before ordering from us. All the goods are shipping from our US warehouse. If you want customized products, please contact us at: customerservice@braidsmen.com, we will send you the customized products from our factory, it may pay more of the freight cost and take more days to receive the products. Please contact us to check the delivery time and cost

Shipping Way

The default shipping carrier is United State Postal Service, If you need expedited delivery, please contact us at customerservice@braidsmen.com. We will calculate the extra shipping cost to pay for expedited delivery.

For the customized products, we will send the goods directly from our factory, the shipping carrier is Post Service, you can choose more fast way with more freight cost by FedEx or UPS. Please contact us to check the best shipping way before your orders.

Delivery Time

The delivery time is about 3-5 days by standard shipping. On holidays or other sales days, the delivery time may take more days, please contact us if there is any question about the delivery. We will check the tracking number and ask for the fast delivery of your parcel. If you want Expedited or Priority service, please contact us to add the extra shipping cost.

Please provide your correct contact phone number when placing your order, and make sure your phone is reachable when the shipping company contacts you. In case the shipping company could not reach you, please contact us at customerservice@braidsmen.com to get more information.

Shipment Confirmation & Order Tracking

We will send you the tracking number by e-mail if there is an E-mail with your information. If there is no tracking number information please contact us at customerservice@braidsmen.com to get your tracking number and delivery information.

Customs, Duties, and Taxes

We are responsible for customs and taxes applied to your order shipped to the United States. For more value parcels, please check the customs policy before your order.

Defective, Damaged and Lost

We are responsible for any products defective, damaged or lost during shipping. If you received your order damaged, please take some pictures once you get the parcel and email us at customerservice@braidsmen.com including your order number. If the product is defective, we will send you a part replacement, a partial or full refund. If the product is damaged or lost, we will send you a new package for free.

Returns Policy

Our Return Policy and Refund Policy provide details on our website, please click Returns and Refund for more information.

If you have more questions about your shipping, please email us directly at customerservice@braidsmen.com.

International Shipment

All orders will be dispatched within 3 Days (Weekends and Holiday Excluded), except for the customized orders. All orders will be shipped via DHL or FedEx according to the destination. Freights of international orders need to be asked at service email and checked in the international shipment freight section.

An email will be sent to your email address after the order is placed, it includes product and shipment information of your order. Within 24 hours, another email will send to you, including a tracking number and estimated delivery time, keep your phone available for the delivery call, PO Box address is not accepted.